Customer Assistance
Customer Assistance:
Mon-Fri 8:00am-5:00pm
734.324.7190
or email us at our
customer request center
Residential - Internet & Phone - 24/7 Tech Support
1.888.855.9997
Business- Internet & Phone - 24/7 Tech Support
1.888.523.9907
DotteTV Support
734.324.7190
Our Customer Assistance Center’s primary role is to provide excellent customer service to our ratepayers and taxpayers. From making sure you have all your utilities turned on when moving into a new residence, assisting you in signing up for Internet, Streaming TV, Phone and Trash services. Our Customer Assistance representatives are here to assist you with all the services provided by the City and Municipal Services.
We are located at 3200 Biddle, 1st Floor. We feature a drive-thru window and a drop box for the convenience of our customers. Our office is open to serve you Monday through Friday, from 8:00 am to 5:00 pm. The Customer Assistance Center is closed on weekends and holidays. Please note we accept cash, check or credit card payments in person at our Customer Assistance Center. Credit Card payments can also be processed by phone or via online payment at our
eServices page
. You may also enroll in our
Auto Pay program
.
Emergency calls are taken 24/7 at 734-324-7190 .
Emergency calls are taken 24/7 at 734-324-7190 .
Online Payments
Pay your Wyandotte Municipal Services Bill online.
Visa, Mastercard and Discover Cards are accepted.
Payments received will be posted on the same date your payment is made.
Please have the copy of your Municipal Services Bill available for reference when you pay - you will be required to enter the PIN as shown below. If you'd like to personalize your PIN or need any assistance, please call (734) 324-7190 .
For online payments,
click here.
REQUIRED DOCUMENTATION FOR NEW RESIDENTIAL UTITLITY SERVICES
If you had service in Wyandotte previously all accounts must have a zero balance!
To Print requirements
click here
Renting:
-
New Signed Lease
- Lease must have start/end date
- Lease must state what utilities are responsible to pay
- If tenant is responsible for water – must have signed water affidavit
- Driver’s License / State Identification Card
- Social Security Card
- $75 electrical deposit (if tenant is responsible to pay for electric)
-
Drill letter signed by landlord
- Drill letter is only needed if the tenant is not happy with where the current streaming/internet/phone lines are in the property
Purchased Home / Land Contract:
- Deed/ Land Contract
- Certificate of Approval/Occupancy
- Driver’s License / State Identification Card
- Social Security Number
- $75 electrical deposit
Internet, Television & Phone Only Accounts
-
New signed Lease
- Lease must state that the landlord will be responsible for all utilities
- Drill Letter (only if new lines need to be ran in the property)
- Driver’s License / State Identification Card
- Social Security Number
REQUIRED DOCUMENTATION TO START NEW BUSINESS UTILITY SERVICES
If you had service in Wyandotte previously all accounts must have a zero balance!
To Print requirements
click here
Renting / Leasing
-
New Signed Lease
- Must show start / end dates
- Must state what utilities tenant is responsible to pay
- Water Affidavit (if tenant is responsible for water)
- Certificate of Approval / Occupancy
- EIN (Federal ID Number)
-
LLC / Business Papers
- These papers must show that they have been filed with the State
- Driver’s License / State Identification Card
-
Electrical Deposit
- Residential Home $ 75.00
- 1.5 times the average of the last 6 months bills on previous account for commercial buildings
- All Water balances on address must be zero
Buying / Land Contract
- Deed / Land Contract
- Certificate of Approval / Occupancy
- EIN (Federal ID Number)
-
LLC / Business Papers
- These papers must show they have been filed with the State
- Driver’s License / State Identification Card
-
Electrical Deposit
- $75.00 if a residential home
- 1.5 times the average of the last 6 months bills on previous account for commercial buildings
- All Water balances on address must be zero
Engineering Permits
Engineering Permits are also issued at the Customer Assistance Center. It will no longer be necessary to go to the Engineering Department to pull permits; streamlining the process. Permit applications can be printed and filled out prior to coming to our assistance center.
Print applications here
.
Wyandotte ConneX's Television Advertising
Wyandotte ConneX's offers low-cost advertising for non-profit and community groups in the City through our television advertisements. Click here for more information.
Wyandotte ConneX's Television Advertising
Wyandotte ConneX's offers low-cost advertising for non-profit and community groups in the City through our television advertisements. Click here for more information.
Fort Street Sign
Applications for posting community notices on the Fort Street Sign will also be handled by the Customer Assistance Center. The
Fort Street Sign Policy
can be printed here. The
application
can also be printed and then brought to our assistance center for processing.
DVD Sales of Community Programming Events
You can now purchase these items for $20.00 per item, upon request, at the Customer Assistance Center, 3200 Biddle Avenue, 1st Floor, Wyandotte, MI 48192 734.324.7190.
Newsletters
View an archive of WMS Newsletters by clicking here .Contacts
Customer Assistance
734.324.7190
Talk2WMS@wyandottemi.gov
Heather Zagor
Customer Assistance Manager
734.324.7126
