Customer Assistance

Customer Assistance:
Mon-Fri 8:00 am-5:00pm 734.324.7190 or email Talk2WMS@wyandottemi.gov

Internet & Phone Tech Support
1.888.855.9997

Cable TV Support
734.324.7190

Our Customer Assistance Center’s primary role is to provide excellent customer service to our ratepayers and taxpayers. From making sure you have all your utilities, Electric and Water, turned on when moving into a new residence, to assisting you in signing up for Cable TV, Internet, Phone and Trash services. Our Customer Assistance representatives are here to assist you with all the services provided by the City and Municipal Services.

We are located at 3200 Biddle, 1st Floor. We feature a drive-thru window and a drop box for the convenience of our customers. Our office is open to serve you Monday through Friday, from 8:00 am to 5:00 pm. The Customer Assistance Center is closed on weekends and holidays. Emergency calls are taken 24/7. Please note we accept cash, check or credit card payments in person at our Customer Assistance Center. Credit Card payments can also be processed by phone or via online payment at our eServices page . You may also enroll in our Auto Pay program .
NEW! Online Payments
Pay your Wyandotte Municipal Services Bill online. Visa, Mastercard and Discover Cards are accepted. Payments received will be posted on the same date your payment is made.

Please have the copy of your Municipal Services Bill available for reference when you pay - you will be required to enter the PIN as shown below. If you'd like to personalize your PIN or need any assistance, please call (734) 324-7190.

For online payments, click here.

Information to Turn on Utilities
1. Obtain Certificate of Approval from the Engineering Department (3200 Biddle, 2nd Fl)
2. Bring Certificate of Approval, as well as all documents below, to (3200 Biddle, 1st Fl)

• Signed Deed/Land Contract/Valid Lease Agreement
• Drivers License
• Personal Information Needed:
• Social Security Number
• Employer Information
• Valid Phone Number
• Spouse’s Name if Applicable
• Security Deposit (based on property)

* In the event there is past due water owing on the property, the new owner is responsible for the payment of the water balance before utilities can be activated.
Engineering Permits
Engineering Permits are also issued at the Customer Assistance Center. It will no longer be necessary to go to the Engineering Department to pull permits; streamlining the process. Permit applications can be printed and filled out prior to coming to our assistance center. Print applications here.
Fort Street Sign
Applications for posting community notices on the Fort Street Sign will also be handled by the Customer Assistance Center. The Fort Street Sign Policy can be printed here. The application can also be printed and then brought to our assistance center for processing.
DVD Sales of Community Programming Events
You can now purchase these items for $20.00 per item, upon request, at the Customer Assistance Center, 3200 Biddle Avenue, 1st Floor, Wyandotte, MI 48192 734.324.7190.
Newsletters
View an archive of WMS Newsletters by clicking here.
Contacts
Customer Assistance
734.324.7190
Talk2WMS@wyandotte.gov
Heather Zagor
Customer Assistance Manager
734.324.7126
hzagor@wyandottemi.gov