Internet Service

Rates do not include franchise fee and Internet modem fee (if applicable).

AFFORDABLE CONNECTIVITY PROGRAM UPDATE
Keeping Wyandotte connected is a priority for Wyandotte ConneX. In 2021, Congress established the Affordable Connectivity Program (ACP) in the Bipartisan Infrastructure Law, appropriating $14.2 billion.

As of January 2024, over 22 million households are enrolled and receiving the ACP monthly benefit. The Affordable Connectivity Program was a step forward in getting assistance directly to those in need during the pandemic. Wyandotte ConneX is a licensed internet provider participating in the Affordable Connectivity Program.

What’s Happening?
Without additional funding from Congress, the allotted $14.2 billion to fund the ACP is projected to run out in April 2024 (this date is estimated and may change). As a result, the FCC has begun taking steps to wind down the ACP, which means:

• ACP Applications and Enrollments will not be processed after February 7, 2024 at 11:59 PM ET.
• Households who have applied, been approved and are receiving the monthly internet discount before February 8, 2024 will continue to receive their ACP benefit until ACP funds run out, as long as the household remains enrolled in the program.
• After the ACP funds run out (projected in April 2024), households participating in the ACP will no longer receive the ACP discount.

What Does This Mean For Households Not in The ACP?

• Because of the wind down of the program, the ACP will need to stop new enrollments. Starting February 8, 2024, no new enrollments will be accepted.
• Eligible households that are not already enrolled and who still wish to receive the ACP benefit should complete an application at GetInternet.gov as soon as possible to allow time to for the processing of your application. Once your application is qualified, you must sign up with Wyandotte ConneX by February 7, 2024 at 11:59 PM ET to start receiving your benefit. Additional forms and documentation will need to be completed for Wyandotte ConneX and service must be installed to receive discount.
• If you qualified for the ACP but you did not sign up with Wyandotte ConneX before February 7, 2024 at 11:59 PM ET, then you can no longer enroll in the ACP.

How Does Wind Down Impact Enrolled ACP Households?

• Households that are enrolled in ACP will continue to receive monthly discounted internet service through the end of the ACP.
• During the wind down period, you will receive notice from Wyandotte ConneX about the impact of the end of the benefit. The notices will tell households:

1. 1. when ACP is ending,
   2. the impact it will have on your bill. Once the ACP concludes you will be charged the full rate of the package you chose to be enrolled in going forward.
   3. the date of the last bill you will receive that includes the ACP benefit, and
   4. that you may change your service or opt out of continuing service after the end of the ACP.

• ACP households may switch internet plans without penalty.

ACP Households Should:

• Consistently check your email for more information and for further updates regarding the ACP benefit. Also visit http://www.affordableconnectivity.gov/ and www.fcc.gov/ acp.
• Contact Wyandotte ConneX at 734-324-7190 for questions about how the end on the ACP will affect your monthly bill and ask us about your available options.
• Visit www.fcc.gov/acp to access answers to frequently asked questions (FAQS) and other guidance about the ACP wind down process, including what households need to know about retaining internet service after the end of the ACP.
• Households can contact ACP Support Center at 877-384-2575 for information about their benefit.

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